Ciqual closes significant round of funding

Ciqual, an Edinburgh, Scotland based leader in mobile broadband customer service solutions has closed its latest investment round with significant funding from multiple parties across the globe.

Investors including Tomorrow Ventures, a Palo Alto-based fund, and One97 Communications Limited, a leading provider of telecom value added services in India, as well as current Scottish investors, Par Equity and the Scottish Investment Bank have banded together recognizing the value of Ciqual’s mobile technology solutions.

This latest round of financing will enable Ciqual to promote and distribute more widely their innovative, patented technology, Session Insight, which delivers the most accurate, real-time, dynamic view of mobile broadband service and user experience. With this insight, mobile operators can deliver an unrivalled mobile broadband service performance, assure the operation of their network and provide superior care that delights their customers.

“We are thrilled that multiple investors have come together to recognize and support Ciqual. With our current customers already benefiting from our capabilities, this investment enables Ciqual to promote and deliver our solutions to a larger international user base,” said Tom Walls, CEO for Ciqual.

“Our belief is that Ciqual is well positioned to become the market leader in this growing and important sector,” says Court Coursey, Managing Partner of TomorrowVentures.

Talking about the investment, Vijay Shekhar Sharma, Chairman and Managing Director of One97 Communications Limited said ‘‘Mobile broadband and smart phone ecosystem requires whole customer experience to be built from bottom up. We are excited to partner Ciqual and be part of its success.”

Ciqual’s mobile broadband solutions provide increased intelligence of the user experience, allowing sales teams to proactively manage and report on individual and enterprise customers, marketing teams to improve their delivered services and customer care to offer a superior service. With these unique insights, customer satisfaction is increased, customer loyalty is maximized and customer retention strategies are strengthened.